Privacy Policy

Last updated: 16 October 2026

At Auto Keys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, book a service or use our automotive locksmith services.

1. Who We Are

For the purposes of applicable UK data protection law, Auto Keys is responsible for the personal information it collects and processes in connection with its services.

Auto Keys
6 Crosby Close
Birmingham
B1 2QB
United Kingdom

Telephone: 07771 333 999
Email: privacy@autokeys.ltd
Website: www.autokeys.ltd

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Personal Information We May Collect

Depending on how you interact with us and the services you request, we may collect and process information such as:

Your name
Your telephone number and email address
Your address or location where you require our services
Information you provide when requesting a quotation or making an enquiry
Vehicle information necessary to identify your vehicle or provide the requested service
Details relating to bookings, appointments and services provided
Payment and transaction information
Correspondence and communications between you and Auto Keys
Information relating to enquiries, complaints or disputes
Technical information relating to your use of our website where collected through cookies or similar technologies

We aim to collect only the personal information that is reasonably necessary for the purposes for which it is required.

3. How We Collect Your Information

We may receive personal information directly from you when you:

Contact us by telephone, email or through our website
Submit an enquiry or request a quotation
Book one of our automotive locksmith services
Provide information required for us to carry out a service
Make a payment
Communicate with us regarding a current or previous service
Contact us regarding a complaint or other matter
Interact with our website

Our website may also collect certain technical information automatically through cookies or similar technologies, subject to applicable requirements and your cookie choices.

4. How We Use Your Personal Information

We may use personal information for purposes including:

Responding to enquiries and quotation requests
Arranging appointments and providing automotive locksmith services
Communicating with you regarding a booking or service
Identifying the vehicle and service requirements
Processing payments and transactions
Maintaining appropriate business and accounting records
Providing customer support
Responding to complaints or disputes
Preventing or investigating fraud, misuse or security issues
Protecting our business, customers and website
Complying with applicable legal, tax, accounting and regulatory obligations
Improving our website, services and customer experience where appropriate

5. Lawful Bases for Processing

Where required by UK data protection law, we rely on an appropriate lawful basis for processing personal information. Depending on the circumstances, this may include:

Contract

We may process personal information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you, such as when you book an automotive locksmith service.

Legal Obligation

We may process or retain certain information where necessary to comply with applicable legal obligations.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your data protection rights.

These interests may include operating and protecting our business, responding to customers, maintaining appropriate records and dealing with legal claims or disputes.

Consent

Where appropriate, we may rely on your consent for a particular use of your personal information. Where our processing relies on consent, you may withdraw your consent.

6. Sharing Your Personal Information

We do not sell your personal information.

Where reasonably necessary for the operation of our business or provision of our services, personal information may be shared with appropriate third-party service providers or professional advisers.

These may include, where applicable:

Payment service providers
Accountants and professional advisers
Website hosting and IT service providers
Website and communications service providers
Government, regulatory or law-enforcement authorities where disclosure is required or permitted by law

We may also disclose information where reasonably necessary to establish, exercise or defend legal claims, protect our rights or comply with a legal obligation.

7. How Long We Keep Your Information

We do not intend to keep personal information for longer than reasonably necessary for the purpose for which it was collected.

The appropriate retention period may depend on the nature of the information, the service provided and any applicable legal, tax, accounting, contractual or dispute-resolution requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it where applicable.

8. Keeping Your Information Secure

We take reasonable and appropriate measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure or destruction.

While we take reasonable measures to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to operate correctly, while others may be used for purposes such as understanding website usage and improving the website.

Where consent is required for a particular cookie or technology, we will seek that consent through the appropriate cookie controls.

You may also be able to control or delete cookies through your web browser settings.

10. International Transfers

Some third-party technology or service providers may store or process personal information outside the United Kingdom.

Where personal information is subject to an international transfer covered by UK data protection requirements, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection law.

11. Your Data Protection Rights

Depending upon the circumstances and applicable law, you may have rights relating to your personal information, including:

Right of access – you may ask us for access to personal information we hold about you.
Right to rectification – you may ask us to correct personal information that is inaccurate or incomplete.
Right to erasure – in certain circumstances, you may ask us to delete your personal information.
Right to restriction – in certain circumstances, you may ask us to restrict the processing of your personal information.
Right to object – you may have the right to object to certain uses of your personal information.
Right to data portability – in certain circumstances, you may have the right to receive certain personal information in a portable format.
Right to withdraw consent – where we rely upon consent, you may withdraw that consent.

These rights do not necessarily apply in every circumstance and may be subject to exemptions under applicable law.

To exercise a data protection right or ask a question concerning your personal information, please contact us at:

Email: privacy@autokeys.ltd

12. Complaints

If you have a concern or complaint regarding how Auto Keys handles your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.

You also have the right to raise concerns about the handling of your personal information with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You can find further information at https://ico.org.uk/www.ico.org.uk.

13. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of independently operated third-party websites. When following a link to another website, we recommend reviewing that website’s own privacy information before providing personal information.

14. Children’s Privacy

Our automotive locksmith services are not designed for the purpose of collecting personal information from children.

If we become aware that personal information relating to a child has been provided in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable data protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, data-processing activities or applicable legal requirements.

Any updated version will be published on this page. We recommend checking this page periodically for changes.

The date at the top of this Privacy Policy shows when it was last updated.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise a data protection right or have concerns about how we handle your personal information, please contact: